PT Microsoft Indonesia

Datacenter Technician Manager

PT Microsoft Indonesia Jakarta - 12 bulan yang lalu

Deskripsi

✅ PosisiDatacenter Technician Manager
✅ PerusahaanPT Microsoft Indonesia
✅ PenempatanJakarta
✅ Info Gaji ---
✅ Deadline ---

Responsibilities

As a Datacenter Technician Manager, your success will be measured by:

People Management

  • Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
  • Model – Live our culture; Embody our values; Practice our leadership principles. Coach – Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
  • Care – Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
  • Promotes a positive and effective team environment by modeling best practices, leading regular team meetings and cross-discipline collaboration, and monitoring the status of work across their team.

Data Center Operations

  • Shares expertise in and provides guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and decommissioning equipment.
  • Reviews process changes to evaluate impact on service execution and shares relevant information about change with stakeholders across functions and disciplines.
  • Provides guidance on and holds a team of technicians accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service change policies.
  • Assigns tasks to technicians and monitors progress against Key Performance Indicators (KPIs) and established Service Level Agreements (SLAs).
  • Ensures work is appropriately prioritized and that resources and team capabilities are in place so that assigned tickets are completed within SLAs and meet KPIs.
  • Analyzes data related to technicians’ performance on tickets and shares with Operations Management.

Service Delivery

  • Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.
  • Investigates root causes of issues that may have impacted SLAs and takes proactive corrective action.
  • Ensures that tasks assigned to technicians are appropriate for their individual capabilities and they have access to and complete relevant training.
  • Shares updates with relevant stakeholders during service incidents and escalates issues with significant customer or business impact to appropriate experts and stakeholders.

Managing Services

  • Exercises awareness and discretion to contribute to issue tracking, follow-up, and resolution; accountable for service compliance and quality; escalates issues through appropriate channels, follows-up on issue resolution, and shares knowledge related to issue resolution with appropriate teams; provides guidance to technicians around client interactions.
  • Monitors services tickets and Key Performance Indicators (KPIs) and reports trends and service anomalies.
  • Leads team and triage meetings, prioritizes work across their team, and rebalances priorities to respond to changes.
  • Collects and reviews service metrics for their team to support service intelligence analysis.
  • Partners with internal and external stakeholders to manage the removal of risks to personnel, resource availability, performance, and compliance.
  • Identifies and develops needed skills of technicians on their team in alignment with service design to maximize efficiency.
  • Ensures technicians receive detailed guidance on specific tasks as needed and have access to on-the-job training opportunities to develop knowledge and skills through hands-on experience.

Data Center Work Environment

  • Conducts daily safety briefings, completes required safety training, and participates in on-site safety committees; ensures technicians are complying with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
  • Promotes a culture of safety and empowers technicians to take action, speak up, and report safety concerns and/or incidents.
  • Holds any on-site personnel accountable for complying with security and data management procedures and ensures technicians have completed required security training.
  • Ensures that policies dictating access to the data center or network site are appropriately enforced.
  • Provides and responds to constructive feedback on ways to work more effectively and inclusively within the team.
  • Leads, provides guidance, schedules, and provisions a team of technicians to achieve service-level requirements and quality of service according to agreed-upon requirements while also supporting technicians’ work-life balance.

Ownership

  • Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities; identifies unaddressed issues within his or her area of work, resolves, escalates, and/or finds the appropriate owner to ensure the highest level of quality service.
  • Learns the client’s business and maintains a strong client focus to optimize resources and improve quality; articulates the impact of work performed within the Data Center to technicians.

Other

  • Embody our culture and values

Qualifications

Required Qualifications:

  • Bachelor Degree or equivalent and basic knowledge of computer hardware and components AND 3+ years’ experience supporting IT equipment or related technology or related experience working with technical teams.
  • 1+ year(s) experience directing, supervising, or managing others.
  • Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays

While not required, we also look for the following Preferred Qualifications:

  • Associates degree in Computer Science or other field and/or equivalent work experience.
  • 4+ years’ experience supporting IT equipment or related technology.
  • 3+ years’ experience working in a production, mission-critical 24x7x365 datacenter environment.
  • Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).
  • 2+ years’ experience leading diverse, technical, or IT workforce of up to ten employees.

Background Check Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.


Pendaftaran

Bagi Anda yang sudah memenuhi kualifikasi diatas dan berminat mengembangkan karir di PT Microsoft Indonesia, silahkan apply lamaran via link berikut :

portalkerja.com

Profil Perusahaan

PT Microsoft Indonesia adalah anak perusahaan dari Microsoft Corporation, yang merupakan perusahaan multinasional teknologi informasi terbesar di dunia. PT Microsoft Indonesia beroperasi di Indonesia dan berkantor pusat di Jakarta.

Perusahaan ini didirikan pada tahun 1997 dan berfokus pada pengembangan perangkat lunak, layanan teknologi, dan solusi bisnis. PT Microsoft Indonesia menawarkan berbagai produk dan layanan, seperti sistem operasi, aplikasi produktivitas, infrastruktur cloud, dan layanan konsultasi teknologi.

Sebagai perusahaan teknologi terkemuka, PT Microsoft Indonesia juga berkomitmen untuk memberikan kontribusi positif bagi masyarakat dan lingkungan. Perusahaan ini mengembangkan program-program CSR yang mencakup pendidikan teknologi, pemberdayaan ekonomi, dan pelestarian lingkungan.

Selain itu, PT Microsoft Indonesia juga memiliki program pelatihan dan sertifikasi bagi para profesional IT di Indonesia melalui Microsoft Virtual Academy dan Microsoft Certified Professional (MCP). Program ini membantu para profesional IT meningkatkan keterampilan mereka dan memperkuat industri IT di Indonesia.

Proses rekrutmen PT Microsoft Indonesia GRATIS tidak dipungut biaya apapun, hati-hati terhadap segala jenis penipuan yang mengatasnamakan perusahaan.
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